Refund policy

Return and Refund Policy – StorPro

Last Updated: 12 October 2026

At StorPro, accessible at https://www.storpro.in, customer satisfaction is important to us. We aim to provide quality products and a smooth shopping experience. This policy explains our procedures for returns, refunds, replacements, and cancellations.

1. Return Eligibility

Customers may request a return within 7 days of receiving their order, subject to the conditions below.

  • The product must be unused and in its original condition.

  • Original packaging, accessories, and tags must be included where applicable.

  • Proof of purchase or order details must be provided.

  • The product must meet the applicable return conditions described in this policy.

These conditions do not limit any rights customers have under applicable consumer protection laws.

2. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, incomplete, or incorrect product, please contact us within 48 hours of delivery, where possible.

Please provide your order number and clear photographs or videos showing the issue. After reviewing your request, we will arrange an appropriate solution, which may include a replacement, repair, or refund, as applicable.

Your statutory rights will not be affected if you are unable to report an issue within this requested period.

3. Non-Returnable Products

Certain products may not be eligible for return, including:

  • Products damaged due to misuse, accidents, or improper handling by the customer.

  • Used products that cannot reasonably be resold for hygiene or safety reasons.

  • Products clearly marked as non-returnable before purchase, where permitted by law.

This section does not exclude remedies required by law for defective, damaged, misrepresented, or incorrectly supplied products.

4. How to Request a Return

To request a return, contact us using the details below:

Email: adhilrasheed456@gmail.com
Phone: +91 9207425970

Please provide your order number, the reason for the return, and photographs or videos where applicable.

Our team will review your request and provide return instructions. Please wait for our instructions before shipping a product back.

5. Refund Process

Once an eligible returned product has been received and inspected, we will notify you of the refund decision.

Approved refunds will generally be initiated within 5–10 business days, subject to applicable legal requirements and payment-provider processing times.

Refunds will normally be issued to the original payment method wherever possible. For cash-on-delivery orders, we may request appropriate bank or digital payment details to process an approved refund securely.

The time required for the funds to appear in your account may vary depending on your bank or payment provider.

6. Return Shipping Charges

For products that arrive damaged, defective, or incorrect, StorPro will arrange an appropriate resolution in accordance with applicable law.

For eligible change-of-mind returns, customers may be responsible for return shipping charges only where this condition was disclosed before purchase and is legally permitted.

7. Order Cancellation

Customers may request cancellation before their order is dispatched by contacting our support team.

Once an order has been dispatched, cancellation may not be possible. Customers may instead request a return in accordance with the applicable conditions.

For successfully cancelled prepaid orders, approved refunds will generally be initiated within 5–10 business days, subject to applicable law and payment-provider processing times.

8. Exchanges and Replacements

Exchanges and replacements are subject to product availability and eligibility.

If the original product is unavailable, we will provide an appropriate alternative resolution, including a refund where applicable.

9. Late or Missing Refunds

If you have not received your refund within the expected period:

  1. Check your bank account or original payment method.

  2. Contact your bank or payment provider.

  3. If the refund is still missing, contact us with your order number.

10. Contact Information

For questions about returns, refunds, exchanges, or cancellations, please contact us:

Store Name: StorPro
Website: https://www.storpro.in
Email: adhilrasheed456@gmail.com
Phone: +91 9207425970
Country: India

11. Policy Updates

We may update this policy when necessary. Any changes will be published on this page with an updated revision date. Policy changes will not remove customer rights protected by applicable law.

Nothing in this policy is intended to limit or exclude any mandatory rights or remedies available to customers under applicable Indian consumer protection laws.